COMMENTARY
Why PNG owned business do not have cash for change while you rarely get this from foreign owned Chinese owners
It is not healthy for your business to attract customers and retain them if " sore nogat senis " is your culture.
This may sound trivial to you that going around looking for change is OK but the customer should not wait.
I stress the customer should not wait.
In the name of business practice of trade, a customer should pay for goods or services and the seller must provide change instantly.
It is the responsibility of the seller to ensure ample change is available every time based on the quantity of goods and services you sell and potential customers out of the population in your locality.
If you are in Port Moresby the numbers should be high and certainly you need a big float.
I have experienced it quite often at a PNG owned pokies parlor and bar that they do not have change.
This is serious. It appears to be cultural for Papua New Guinea owned businesses.
They will not have cash to pay out at pokies for K30, K40 or sometimes K50.
I have stressed to their cashiers that it was their responsibility to ensure there is change or cash for payout for as low as K10 available every time.
The funny thing though instead of running to find float, they play games on their mobile phones.
This is like getting paid for performing wrong tasks or otherwise not working performing duties.
They have to update the management to make informed decisions about how much cash should be made available as float every day.
To have no change for a customer offering K10 for water is just terrible service at their licenced bar.
Papua New Guineans should be on top of this as this ptomotes quality service and attracts domestic and international tourism.
The Chinese owned businesses in pokies or other services are seriously way better than us.
They provide big hard cash to their PNG employed staff and they guard the cash with an eagle eye.
If they are not there a PNG personnel will take their place to ensure no cash disappears into thin air.
So how much do you think SMEs should have as float as they open each day.
For a city like Port Moresby and say you're operate out from the Unity Mall, I think your float every morning should be around K500.
They should be in 2, 5, 10, 20 and 50 notes.
It's not your spending money there's no loss in it, it's still part of your reserves.
For pokies parlours I suggest the National Gaming Control Board comes though on licence conditions that they should have sufficient float each day for customers rather than having customers to wait.
Let's make PNG great by offering the best customer service to all locals and visitors.
